What to Do If Your Card Payment Fails
DigiFinex 
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| Reasons for Unsuccessful Consumption | Possible User Actions |
| Card is locked | Please unlock your card |
| Card is not activated | Please activate your card |
| Insufficient balance | Please check whether the balance in the card is sufficient, please top up |
| Consumption exceeds limit | Please check the spending limit, transaction limit, day limit, month limit |
| Card information is incorrect | Please refill the correct card number, date, security code, and order address. |
| Transaction authorization failed | Please initiate another payment request |
| Swipe payment suddenly failed (it was successful before) | The reason is that “the number of failed payments has reached the limit”: a single transaction less than $1.1 and 3 consecutive failed transactions; more than 6 consecutive failed transactions (incorrect password, incorrect CAPTCHA, card number, CVV, etc.) will result in a card lock. |
Others | Please contact customer service for assistance. |
